Systems Support Specialist

What We Do

we CREATE GREAT in our employees and most importantly in the youth we serve!

Your talent matters whether it’s at our headquarters or at our school sites we need your talent, commitment, and a heartfelt belief that every youth deserves the good stuff in life skills, mentoring and education regardless of their background.

Big Thought is focused on its purpose. We get stuff done; however, we are not a stuffy kind of place to work.

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Why Big Thought

Join us and explore your purpose! We offer hybrid work schedules where appropriate, personal days off, growth opportunities and pay slightly above non-profit market rates!

Bring your positive attitude, commitment, critical thinking, work ethic and professional maturity and join us on our journey to our NORTH STAR!

Learn more about Big Thought at www.bigthought.org.

Now, read about this opportunity that might be a great fit for you!

About the Role

Assist in the implementation of installing, maintenance, training, and general support of systems, and manage Big Thought’s donor database.

About the Ideal Candidate

Our  has a high aptitude for interacting with the digital world around us and is proficient in translating technology and technical processes understandably to stakeholders in the various units of work in the organization. This person has exceptional skills in cross-functional collaboration, systems testing, troubleshooting, data management, and customer service.

What the Role Entails
  • Support the Director of Process Excellence to assess, design, and implement systems integration strategies that enhance organizational efficiency and effectiveness
  • Develop deep expertise in all key business enterprise systems
  • Train users to appropriately utilize business enterprise systems, creating standard guidelines and manuals
  • Provide change management support to encourage the adoption of new systems, features, and processes
  • Conduct regular reviews of systems and report opportunities for improvement
  • Point of contact for IT/business enterprise vendors and partners where appropriate
  • Assist in troubleshooting and resolving database/system issues, collaborating with other relevant teams to ensure seamless functionality
  • Work closely with the Development team to manage the donor database, ensuring accurate and secure data management, reporting, gift acknowledgment, and providing technical support as needed
  • Develop and implement data entry and quality control procedures for donor database
  • Work closely with finance to reconcile all donor funds
Minimum Qualifications
  • Two-three years experience in Computer Science, Information Technology, or a related fiel
  • Salesforce experience required
  • Knowledge of business enterprise systems and project management tools preferred (i.e. Microsoft 365, Oracle NetSuite, Paycom, etc.)
  • Ability to adapt to evolving technologies and take initiative in a fast-paced environmen
  • Familiarization with non-profits

    Physical Expectations (not an exhaustive list):

    Big Thought jobs are hands on and can be physically demanding. To perform the duties of these roles successfully, you may regularly be required to: sit, stand, or stare at computer screen for long periods of time; participate in external activities; use various office equipment, some manual; work in environment with loud sounds, multiple distractions, and interruptions; be exposed to extreme hot or cold temperatures on occasion; maintain emotional control during stressful situations.

    BIG THOUGHT ASPIRES TO BE A WORKPLACE OF INCLUSION & EQUITY.  WE VISUALIZE A WORKPLACE THAT PROVIDES AN EXCEPTIONAL EMPLOYEE EXPERIENCE.  WE BELIEVE A BASELINE REQUIREMENT TO ACHIEVE OUR VISION IS EVERYONE TREATED WITH DIGNITY AND RESPECT – REGARDLESS OF THE ISSUE AT HAND.

    Employees of Big Thought are expected to participate in mission-driven activities, meetings, committees, etc. BT is based on a team environment and openness to always “lend a hand” as appropriate to another employee.

    All employees are required to adhere to BT policies and procedures.  All employees may expect to perform duties as assigned. In addition, all employees may be assigned “other” duties in the spirit of teamwork.

    Big Thought is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

    NOTE: This job description is not an employment agreement or contract. The CEO and/or designee has the exclusive right to alter this job description at any time without notice.

    Employees must abide by all laws, Big Thought policies and guidelines.

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